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FAQ & Site Info

FAQ

What payment methods do you accept?
We accept all major credit cards via Stripe.
How soon will my order ship?
Upon receipt of cleared payment, we typically ship out orders within 1-2 business days.
What shipping method will you use to ship my order?
For most items, we will ship via USPS. Shipping method depends on the item(s) purchased - please read the item's description.
How do I track my order?
All orders will receive a tracking number upon shipment and will be communicated via PayPal.
What is your return policy?
Returns are not accepted. ALL sales are FINAL.
Are posters double-sided (with the reverse image on the back)?
Posters are typically single-sided, unless otherwise specifically noted in the item description.
What does it mean if an item says it is ON HOLD?
If you see an "ON HOLD" icon next to an item, it means that we are out of stock of that item (the "ON HOLD" icon appears in place of the "ADD TO CART" button). For DVD Exclusives and Posters this usually means we are sold out and cannot get any more, but feel free to inquire in case we can.
But wait, it seems that everything in your store is ON HOLD. What's up?
If you happen to notice that ALL of our stock says "ON HOLD": this just means the website is in "vacation mode". We are probably performing maintenance or are really on vacation, so all purchasing activity becomes temporarily disabled. If this is the case our eCRATER store homepage will have info for when the website is expected to resume.